shipping /returns
Covid-19 work precautions:
Dear customers, I hope you are all weathering this storm with big faith and are in good health.
Please rest assured that any work I am doing, equipment, tools, boxes, packing supplies, are sanitized on a daily basis. Before shipping to you I will prep your purchase with either ultraviolet light or with disinfectant wipes.
I am and will continue safe distancing, hand washing and social isolation for as long as necessary.
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SHIPPING:
Orders will be shipped 24-48 hours after receiving order (usually sooner). COVID has affected delivery by all carriers. USPS is unpredictable, if you need delivery by a specific date UPS is more reliable.
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Please notify me about any damages due to shipping when you receive the package. If you chose to insure your shipping, you will be able to get a refund. If you were sent the wrong product, or there is a defect in the item you received, I will reimburse you for return shipping and send you the correct or new item after I receive your return. If possible, use the same box and filling materials for any returns.
Contact Evette before mailing.
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RETURNS/EXCHANGE:
Online purchases may be returned and refunded (less shipping cost), if returned to me in good condition within 2 weeks of receiving. Exchange only allowed for jewelry purchased in person at shows within 2 weeks of purchase. Items for refund or exchange must be received undamaged. If possible, use the same shipping box and filling materials for any returns. Contact Evette before mailing.
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REPAIRS:
I am very concerned with the quality of my work. Please don't hesitate to call or email me with any repair concerns. If a repair is needed due to breakage caused by the customer, a charge for time, materials and shipping will be incurred. If there is a problem due to my craftsmanship or quality, I will repair at no charge and reimburse your cost to ship to me for repair. Please do not mail items to me without contacting me first.
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contact Evette:
404-210-1190
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